Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to suggest a casino we should take a look at? This page explains how to get in touch with the team behind Non Gamstop Casinos and what kind of enquiries we can help with.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected].
A short summary of what your message is about helps us route it to the right person and get back to you faster - whether that's a query about a specific brand, a correction, or general feedback on our list of the best non Gamstop casinos.
What We Can Help With
- Site reviews and rankings - questions about how we assessed a particular operator, or why one casino ranks above another.
- Bonus and free spins terms - if a welcome offer, wagering requirement or free spins condition on a brand's page needs clarifying, tell us which one and we'll check it.
- Corrections - offers, ratings and licensing details change. If you think something on the site is out of date, we want to know so we can review it.
- Content suggestions - ideas for topics you'd like us to cover, such as payment methods, game providers, or how self-exclusion tools work.
- General feedback - anything about your experience using the site itself.
What We Cannot Do
We are an independent information site, not an operator. That means we cannot process deposits or withdrawals, resolve account disputes, verify identity documents, or make decisions on behalf of any casino listed here. Any query of that kind needs to go directly to the casino's own customer support team, usually reachable through live chat or email on their site.
Equally, we're not able to offer financial, legal or medical advice. If you're contacting us about the impact gambling is having on you or someone close to you, please say so in your message - we can point you toward organisations that specialise in this kind of support.
Before You Get in Touch
A few quick checks can sometimes save you a round trip:
- If your question is about a specific brand's welcome offer, check the terms listed alongside that offer on our non Gamstop casino comparison page - conditions like minimum deposit, wagering requirements and time limits are shown next to each offer.
- If you're asking about eligibility or self-exclusion, note that self-exclusion through Gamstop is a UK-specific scheme and does not apply to operators licensed outside the UK - our comparison page covers this in more detail.
- If it's an account issue, the fastest route is almost always the casino's own support channel rather than us.
What Happens After You Send a Message
Every message is read by a real person on our editorial side - we don't rely on automated replies to close out enquiries. We aim to respond within two working days, though this can stretch slightly during busier periods. If we need more detail to help with your query, we'll ask for it.
We take reader feedback seriously when it comes to keeping our content accurate. If an offer has changed, a licence detail is wrong, or a link has stopped working, flagging it helps every reader after you, not just yourself.
A Reminder on Responsible Play
Non Gamstop Casinos is intended for adults aged 18 and over. If you have self-excluded through Gamstop, that decision was made for a reason, and it's worth thinking carefully before looking at alternative sites - our comparison page discusses the differences between UK-licensed and non-Gamstop operators, including what protections may or may not apply. If you'd like to talk to us about this, or ask where to find independent support resources, mention it in your email and we'll do our best to point you in the right direction.